NHTSA Complaint #11300813 — 2013 FORD EDGE

RECENTLY HAD MY VEHICLE SERVICED FOR AN ONGOING DOOR LOCK ISSUE WHERE FORD EXTENDED WARRANTY COVERAGE. DURING THE MOST RECENT SERVICE ON 7 JAN 2020, THE SERVICE ADVISOR ALSO INDICATED AND DOCUMENTED THAT THE PTU (POWER TRANSFER UNIT) IS LEAKING FROM A VENT AND THAT INDICATES IT NEEDS TO BE REPLACED AT APPROX $1,800.00. THE VEHICLE AS NOTED IN THEIR RECORDS AND MY ODOMETER, HAD ONLY 39,100 MILES AT THIS TIME. PER RESEARCH ON THE WEB IT APPEARS THIS IS A WELL KNOWN ISSUE WITH THE FORD EDGE THAT FORD IS AWARE OF AND DISCONTINUED USING THAT PARTICULAR PTU. WHEN QUESTIONED, THE FORD ADVISOR AT HOLMAN FORD INDICATED HE WAS NOT AWARE OF ANY SUCH ISSUES NOR THAT A DIFFERENT DRIVE PART WAS NOW BEING USED BY FORD. FORD IS NOT OFFERING ANY FORM OF COMPENSATION OR CREDIT OR ANY RECOMPENSE AT THIS TIME.