NHTSA Complaint #11298573 — 2017 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11298573
Vehicle	2017 JEEP CHEROKEE
Component	ENGINE
Date of Incident	January 10, 2020
Date Filed	January 11, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

A SERVICE SHIFTER MESSAGE COME UP ON MY OPTOMETER SCREEN 4 TIMES IN 3 DAYS. THE WARNING APPEARS IN RED LETTERS THAT ALSO HIGHLIGHT ALL GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THIS TAKES PLACES WHEN I ATTEMPT TO START MY VEHICLE. THE VEHICLE STARTS BUT I CANNOT SHIFT THE GEARS. I HAVE READ OTHER REPORTS OF 2019 MODELS HAVING THIS HAPPEN AND CAR STOPS WHILE IN MOTION. PLEASE REVIEW THIS CASE, SO MANY JEEP CHEROKEE MODELS 2016-2020 HAVE BEEN WIDELY AFFECTED BY THIS SHIFT SYSTEM FAILURE.

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