NHTSA Complaint #11296774 — 2017 HYUNDAI SONATA

I HAD EXPERIENCED PROBLEMS WITH THE BRAKES MAKING NOISE AND NOT REACTING TIMELY THROUGHOUT 2019 BEFORE KNOWLEDGE OF A RECALL. ON 5/15/19 I WENT TO HYUNDAI SERVICES FOR A ROUTINE OIL CHANGE. HYUNDAI INFORMED ME THAT THERE WAS A RECALL, WHICH I NOW KNOW TO BE SERVICE CAMPAIGN 953, AND THAT THEY NEEDED A SOFTWARE UPDATE TO RESOLVE THE ISSUE. ON MY DRIVE HOME AFTER THE SOFTWARE UPDATE WAS SUPPOSEDLY CORRECTED, MY CHECK ENGINE LIGHT STARTED FLASHING AND MY CAR WOULD NOT ACCELERATE, WAS JERKING, AND WAS STOPPING IN THE MIDDLE OF THE ROAD. THIS OCCURRED IN A RESIDENTIAL AREA ON A CITY STREET. I IMMEDIATELY CALLED AND BROUGHT THE CAR BACK IN. FIVE DAYS LATER ON 5/20/19, I EXPERIENCED THE SAME ISSUE. ON OR ABOUT 7/26/19, MY POWER STEERING BEGAN MALFUNCTIONING AND MY STEERING WHEEL WOULD LOCK IF I TURNED MY STEERING WHEEL AT ALL. THE ONLY WAY TO UNDO THIS WAS BY RESTARTING THE CAR, AND IT WOULD JUST HAPPEN AGAIN. THE STEERING WHEEL LOCKED ON CITY STREETS. I TOOK MY CAR INTO HYUNDAI SERVICES ON 7/26/19, AND IT TOOK THEM UNTIL 8/12/19 TO FINALLY RESOLVE THE ISSUE BY REPLACING THE WHOLE STEERING COLUMN AND HOUSING. DURING THIS TIME PERIOD, HYUNDAI REPEATEDLY RETURNED THE CAR TO ME AND CLAIMED THE ISSUE WAS RESOLVED BUT THE ISSUE KEPT REOCCURRING. ON 12/28/19, THE CHECK ENGINE LIGHT BEGAN FLASHING AGAIN WITH THE EXACT SAME PROBLEMS EXPERIENCED 5/15/19 AND 5/20/19. THE CHECK ENGINE LIGHT APPEARED AS SOON AS I EXITED THE INTERSTATE AND WAS DRIVING ON A CITY STREET. MY CAR WAS RETURNED TO ME ON 12/31/19.