NHTSA Complaint #11291455 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11291455
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	December 7, 2019
Date Filed	December 27, 2019
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING AND PULLING INTO A PARKING SPOT, THE VEHICLE SHUT OFF AND WAS TOWED TO THE CONTACT'S HOME. THE FOLLOWING DAY, THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, BUT IT SHUT OFF AGAIN. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF PRINCE GEORGE (4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875, (877) 331-9405). THE CONTACT WAS ADVISED TO USE ROLLING STOPS TO AVOID THE VEHICLE SHUTTING OFF. THE VEHICLE SHUT OFF IN THE DEALER'S PARKING LOT. THE DEALER REPLACED THE OXYGEN SENSORS AFTER PERFORMING A SMALL TEST DRIVE. IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE REMAINED AT THE DEALER FOR ALMOST TWO WEEKS. THE TOTAL COST FOR THE REPAIRS WAS OVER $4,200. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING REPAIRS. THE FAILURE MILEAGE WAS 79,000. THE VIN WAS INVALID.

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