NHTSA Complaint #11290810 — 2014 CHEVROLET TRAVERSE

THE ENGINE IN MY 2014 CHEVROLET TRAVERSE DIED. I HAD ONLY HAD 53K MILES ON THE ENGINE. THIS AVERAGES TO AROUND 10K MILES PER YEAR, WHICH IS BELOW AVERAGE USE. I MAINTAINED THE CAR ACCORDING TO THE CAR OPERATING MANUAL WITH PROPER MAINTENANCE AND FULL SYNTHETIC OIL CHANGES PER SCHEDULE ALL AT THE CHEVROLET DEALERSHIP. LEADING UP TO MY ENGINE DYING, THE ENGINE STARTED TO MAKE SOME CLINKING NOISE, BUT NO LIGHTS CAME ONE. WHEN THE DASHBOARD PANEL STATED TO CHANGE THE OIL, I WENT WITHIN DAYS TO A LOCAL MECHANIC FOR A FULL SYNTHETIC OIL CHANGE. NO LOW OIL OR ENGINE LIGHTS EVER CAME ON. ACCORDING TO THE OPERATING MANUAL, I HAVE 600 MILES TO CHANGE OIL ONCE THE "CHANGE OIL" MESSAGE APPEARS. I PROBABLY DROVE 60 MILES. AFTER THE MECHANIC CHANGED THE OIL TO FULL SYNTHETIC, AS REQUIRED, THE ENGINE DIED/LOCKED. AT NO POINT, DID THE CAR DRIVE OR ENGINE START WITH NO OIL. I HAVE VIDEO PROOF FROM THE MECHANIC OF A CORRECT OIL CHANGE. I STILL HAVE A CERTIFIED PREOWNED LIMITED POWERTRAIN WARRANTY, WHICH COVERS THE ENGINE. THE DEALERSHIP IS REFUSING TO HONOR MY WARRANTY. THE DEALERSHIP BLAMES THE MECHANIC FOR RUNNING THE ENGINE WITH NO OIL. I HAVE VIDEO PROOF TO THE CONTRARY, AND THE ENGINE NEVER INDICATED LOW OIL, AS THE CAR MONITORS FOR THIS. I CONTACTED GM 5 WEEKS AGO, AND THEY ALSO REFUSE TO HONOR MY WARRANTY.