NHTSA Complaint #11289056 — 2019 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11289056
Vehicle	2019 FORD ESCAPE
Component	ENGINE
Date of Incident	July 10, 2019
Date Filed	December 14, 2019
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AE

Consumer Description

THE VEHICLE STARTED RUNNING ROUGH AND MISSING AT 75 MPH WITH ABOUT 5000 MILES ON IT. CHECK ENGINE LIGHT CAME ON, CRUISE CONTROL SHUT OFF. I TOOK IT TO THE DEALERSHIP AND THEY SAID I HAD 3 TROUBLE CODES BUT I DON'T KNOW WHAT THE WERE. THEY REPROGRAMMED SOMETHING A GAVE ME THE CAR BACK A WEEK LATER. TWO WEEKS AFTER THAT I STARTED GETTING ANOTHER CHECK ENGINE LIGHT WITH THE CODE P0420. THE LOCAL DEALER SAYS THEY CAN'T FIX IT OR HONOR MY WARRANTY BECAUSE IT'S A US SPEC VEHICLE AND I'M IN EUROPE. I HAVE A BRAND NEW VEHICLE THAT I HAVE TO CLEAR THE CODE EVERY OTHER DAY. TO MAKE MATTERS WORST THE SMALL DOOR THAT COVERS THE ODB PORT WON'T CLOSE CORRECTLY. I'M SURE IT WASN'T DESIGNED TO BE OPENED EVERY OTHER DAY.

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