NHTSA Complaint #11288090 — 2014 AUDI A7

THE VEHICLE COLLAPSED WHILE USING THE VEHICLE JACK TO RAISE THE CAR TO REMOVE THE FRONT DRIVER'S SIDE WHEEL. THE JACK WAS INSERTED INTO THE PLASTIC JACK SADDLE LOCATED IN THE DRIVER'S SIDE ROCKER PANEL. THE VEHICLE WAS RAISED APPROXIMATELY 4 INCHES, THE WHEEL WAS REMOVED, AND THE JACK SADDLE BROKE AND DISLODGED FROM THE VEHICLE CAUSING THE VEHICLE TO SUDDENLY AND ABRUPTLY FALL TO THE GROUND. THE DRIVER'S SIDE ROCKER PANEL, FRONT FENDER, DOOR, AND FRONT STABILIZERS WERE DAMAGED. ADDITIONALLY, I COULD HAVE BEEN CRUSHED HAD I BEEN UNDER THE VEHICLE AT THE TIME. THE VEHICLE WAS STATIONARY IN A CONTROLLED ENVIRONMENT INSIDE A FINISHED RESIDENTIAL GARAGE WITH A FLAT CONCRETE FLOOR. THE INCIDENT WAS REPORTED TO AUDI OF PENSACOLA AND AUDI OF AMERICA FOR REVIEW. NEITHER ACCEPTED ANY RESPONSIBILITY FOR THE MALFUNCTION OR DEFECTIVE PRODUCT AND ADVISED ME TO SIMPLY REPORT IT TO MY INSURANCE COMPANY FOR REPAIR REIMBURSEMENT.