NHTSA Complaint #11282766 — 2018 JEEP COMPASS

PURCHASED NEW COMPASS FROM BEST JEEP IN PLYMOUTH MA. AFTER FIRST OIL CHANGE, JUST BEFORE SECOND 13,000 MILES (STICKER SAYS TO GO EVERY 7,000 MILES) LOW OIL PRESSURE LIGHT CAME ON, HAD TO GET OFF THE ROAD. TOOK 2 QUARTS OF OIL TO GET TO SAFE ZONE, OIL DRIPPING WAS NOTICEABLE UNDER CAR AND I BROUGHT BACK TO DEALER. GOT CAR BACK AND THEY NOTED NO OIL LEAK FOUND AND SAW SPILLED OIL AT FILLER SPOT. I PUT OIL IN THE CAR, THERE WAS NO OIL SPILLED AROUND THE FILLER. WHEN I LOOKED, DEALERSHIP HAD TAKEN, WHAT SEEMED TO BE AN OILY RAG, AND WIPED ALL AROUND THAT AREA. THEN TRIED TO BLAME ME. GOT CAR HOME, OIL WAS STILL DRIPPING. CALLED, MADE ANOTHER APPOINTMENT. THEY THEN WROTE ON THE WORK ORDER "VERIFIED, SERVICE MANAGER DOCUMENTED OIL UNDER VEHICLE. THEY PUT DIE IN OIL, CLEANED UP PRESENT OIL ON OUTSIDE OF ENGINE. WENT BACK TO DEALER AFTER 300 MILES, OIL WAS DOWN HALF A QUART, BUT DEALER SAID NO LEAKS FOUND. WAS TOLD THAT THIS IS WITHIN THE NORMAL RANGE FOR A NEW ENGINE TO BURN UP TO 1 QUART OF OIL PER 1000 MILES. THIS MEANS THE ENGINE IS ALREADY SHOWING 1 QUART OF OIL APROX EVERY 600 MILES. NOW I HAVE TO DO AN "OIL CONSUMPTION TEST" EVERY 1000 MILES. AFTER READING WHAT CAN HAPPEN WHEN LOW OIL PRESSURE HAPPENS, CAR SHUTTING DOWN AND LOCKING UP SO CANT BE DRIVEN, HAS HAPPENED. ONCE AT A STOP LIGHT, THEN TRYING TO LEAVE A PARKING SPOT. I THOUGHT IT WAS OPERATOR ERROR AND I MUST HAVE DONE SOMETHING WRONG BECAUSE NO WARNING LIGHTS CAME ON AND I WAS ABLE TO RESTART THE CAR AND CONTINUE. MY FAULT FOR NOT FOLLOWING UP WITH DEALER, HOWEVER IF HAPPENS AGAIN, CAR WILL BE JUST TOWED FROM SPOT. TO ME, THIS IS AN ISSUE JEEP KNOWS ABOUT AND IS PUTTING PROFITS OVER LIVES. THE COST OF A LIFE IF THE CAR SHUTS DOWN ON THE HIGHWAY OR INTERSECTION WITH NO WARNING, IF FAR LESS THAN WHAT IT WILL COST THEM TO STEP UP AND ACKNOWLEDGE AND CORRECT. I JUST PRAY IT DOESN'T HAPPEN TO MY FAMILY.*DT*JB