NHTSA Complaint #11282397 — 2016 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11282397
Vehicle	2016 JEEP CHEROKEE
Component	STEERING
Date of Incident	March 26, 2019
Date Filed	November 26, 2019
Mileage	27,934 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.

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