NHTSA Complaint #11280949 — 2013 FORD EXPLORER

THE POWER STEERING HAS FAILED AND IS REPORTING ERROR POWER ASSIST SYSTEM FAILURE. THE STABILITY CONTROL OS ALSO REPORTING AN ERROR. THE BEHAVIOR IS THE SAME AS IS DESCRIBED IN RECALL# 14V286000, BUT THE VIN CHECK DOESN'T INCLUDE MY VEHICLE IN THE RECALL EVEN THOUGH I HAVE THE SAME MODEL VEHICLE THAT IS THE SUBJECT OF THE RECALL. I HAVE SEEN REPORTS BY OTHERS REPORTING THE SAME ISSUE AND ARE ALSO FINDING THEIR VINS ARE ALSO NOT INCLUDED IN THE RECALL. INTERMITTENTLY I USED TO GET THE POWER ASSIST SYSTEM FAILURE MESSAGE WHEN I WOULD FIRST START THE CAR, BUT AFTER TURNING THE CAR OFF AND THEN ON AGAIN EVERYTHING WOULD BE FINE. HOWEVER, A FEW DAYS AGO THE SYSTEM FAILED PERMANENTLY. FORTUNATELY IT OCCURRED WHILE TUE CAR WAS STATIONARY, IN MY DRIVEWAY. I'M TAKING CAR TO DEALER FOR REPAIR TOMORROW, HOWEVER, I'M EXPECTED THE REPAIR TO COST AROUND $2000. I DONT UNDERSTAND WHY SUCH A CRITICAL PART CAN HAVE SUCH CATASTROPHIC FAILURE WHEN THE CAR IS ONLY 6 YEARS OLD AND ONLY HAS 116,000 MILES ON IT. I HAVE OWNED CARS WITH OVER 200,000 MILES THAT DID REQUIRE COMPLETE REPLACEMENT OF THE STEERING SYSTEM.