NHTSA Complaint #11280857 — 2016 LINCOLN MKZ

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11280857
Vehicle	2016 LINCOLN MKZ
Component	ELECTRICAL SYSTEM
Date of Incident	November 18, 2019
Date Filed	November 18, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG

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