NHTSA Complaint #11279773 — 2015 CADILLAC CTS

FLORIDA RESIDENT, BUT A SPEND SUMMER IN WYOMING. I LEAVE MY 2 CARS IN MY FLORIDA GARAGE FOR THE SUMMER. GARAGE IS NOT A/C SO IT GETS HOT. THIS YEAR WHEN I RETURNED, I NOTICED MY CADILLAC CUE SYSTEM WAS NOT RESPONDING WHEN I TOUCHED THE SCREEN. THE CUE SYSTEM CONTROLS ALMOST ALL FUNCTIONS OF THE CAR. THE CUE SYSTEM WOULD BE OPERATIONAL FOR A FEW SECONDS WHEN THE CAR IS FIRST STARTED AND THEN IT WOULD FREEZE OR LOCK UP. WHEN THIS HAPPENED IT WOULD CHANGE VARIOUS FUNCTIONS OF THE CAR. FOR EXAMPLE IT WOULD; 1) PROGRAM CURRENT RADIO STATION ON ADDITIONAL PRESETS, 2) CHANGE PRESET DRIVER SETTINGS SUCH AS SEAT, STEERING WHEEL AND MIRROR LOCATIONS, ETC., 3) TURN OFF AUTOMATIC HEADLIGHT FUNCTIONS, 4) TURN OFF AUTOMATIC DOOR LOCKING FUNCTIONS. BASICALLY ANY FUNCTION OF THE VEHICLE THAT CAN BE CHANGED AS A USER FUNCTION THRU THE CUE SYSTEM, NOW IS SUBJECT TO BE CHANGED RANDOMLY WHILE THE CAR IS BEING DRIVEN. MOST OF THESE FUNCTIONS THAT ARE RANDOMLY CHANGED CANNOT BE ACCESSED EXCEPT THRU THE CUE SYSTEM. THUS I NO LONGER HAVE CONTROL OF MY VEHICLE. CALLED DEALER & MADE APPT FOR SERVICE -- TOOK CAR IN ON 10/17 -- DEALER SAID THEY HAD TO ORDER NEW RADIO, HAD TO MATCH VIN# (NOT TRUE) -- CALLED 10/24 TO SEE IF THEY HAD PART, THEY SAID NOT YET. -- WENT TO DEALER ON 10/31, DEALER SAID THEY DID NOT KNOW WHEN THEY WOULD GET PART, WOULD CALL ME. -- SAID I WASN'T ALONE WITH THIS PROBLEM. -- DEALER SAID WOULD COST 1700 TO FIX PROBLEM -- AS OF 11/13 STILL HAVE NOT HEARD ANYTHING. -- CALLED CADILLAC SUPPORT 11/12, THEY SAID THEY WOULD GET BACK WITH ME. FOUND OUT VIA USER FORUMS THAT CADILLAC WAS AWARE OF PROBLEM YEARS AGO, THOUSANDS OF USERS HAVE THIS PROBLEM. I WAS NOT INFORMED OF PROBLEM WHEN I BOUGHT CAR; THIS IS A SAFETY ISSUE AND A FRAUD ISSUE BY CADILLAC. OVER 660,000 CADILLACS HAVE THIS PROBLEM. NO WONDER THEY ARE HAVING PROBLEMS GETTING PARTS.