NHTSA Complaint #11279385 — 2012 FORD EXPLORER

RECALL: 14V286000 RECALL DATE: 05/29/2014 COMPONENT: STEERING:ELECTRIC POWER ASSIST SYSTEM HELLO, I OWN A 2012 FORD EXPLORER LIMITED. WE RECEIVED THE RECALL SEVERAL YEARS AGO FROM FORD. WE THEN TOOK IT TO THE DEALERSHIP AND HAD THE RECALL COMPLETED. HERE RECENTLY, THE STEERING HAS INTERMITTENTLY BECOME VERY DIFFICULT TO OPERATE WHEN FIRST STARTED UP AND FIRST MOVING. SO FAR, WE CAN REGAIN OPERATION BY SHUTTING OFF THE VEHICLE AND THEN RESTARTING. IT SEEMS OBVIOUS THAT FORD'S "FIX" FOR THIS RECALL DID NOT ADDRESS THE ISSUE. WE ARE NOW NERVOUS THAT THIS WILL SHOW UP WHILE ON THE HIGHWAY. WE ARE NOW FACING THE HIGH COST OF REPLACING THE RACK AND PINION.