NHTSA Complaint #11278560 — 2014 FORD ESCAPE

WHILE DRIVING THE VEHICLE AND TRAVELING ON A BUSY HIGHWAY THE VEHICLE WOULD NOT SHIFT INTO GEAR TO MOVE WITH TRAFFIC. VEHICLE LOST POWER. A FEW DAYS LATER ON ANOTHER BUSY HIGHWAY DRIVING APPROXIMATELY 60 MILES AN HOUR, THE COMPUTER READ TRANSMISSION FAILED. MY MILEAGE WAS 59,647 WHICH WAS UNDER THE 60,000 WARRANTY BUT OUT OF DATE. I PURCHASED THE CAR WITH 49,443 MILES ON 8/1/18. I IMMEDIATELY BROUGHT THE CAR TO SUNNY SIDE MOTORS A AUTHORIZED FORD DEALERSHIP AND HAD THE TRANSMISSION FAILED MESSAGE DIAGNOSIS DONE AT THE COST OF $159.95 TO FIND OUT THE REPAIR WOULD COST ME $2712.19 WHICH WOULD NOT BE COVER UNDER THE 60,000 MILE WARRANTY. THE TEST RETRIEVE CODE P1744 FOR TORQUE CONVERTER CLUTCH PERFORMED, PRESSURE DROPPING OUT OF SPEC WHEN WARM CHECKED FLUID CONDITION AND FOUND TORQUE CONVERTER CLUTCH DAMAGED CAUSING INTERNAL CONTAMINATION AND NEEDS INTERNAL REPAIRS. BEING A SINGLE WOMEN AT 72 YEARS OF AGE, AND BEING A SURVIVOR OF A NEAR FATAL ACCIDENT IN JANUARY OF 2018, WHICH TOOK ME 8 MONTHS TO GET BACK BEHIND A WHEEL OF A CAR I ONCE AGAIN FIND MYSELF FEELING UNSAFE DRIVING A CAR THAT JUST RANDOMLY LOSES POWER. AFTER READING MANY COMPLAINTS WITH THE SAME EXISTING PROBLEMS AS I AM EXPERIENCING I AM VERY CONCERNED WHY THIS PROBLEM HAS NOT BEEN A FACTORY RECALL. VERY UNSAFE WHEN DRIVING AND YOU LOSE POWER. HOPEFULLY A RECALL WILL BE ISSUED BASED ON THE MANY COMPLAINTS THAT HAVE BEEN PLACED. THE 1ST DEALERSHIP I VISITED IN WESTBOROUGH MA HAD A WAIT TIME OF 3 WEEKS TO DIAGNOSE THE PROBLEM.