NHTSA Complaint #11278003 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11278003
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	September 10, 2019
Date Filed	November 4, 2019
Mileage	34,897 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AFTER STARTING IGNITION AND CAR IDOLS/DRIVEN HEAVY GAS/EMISSIONS SMELL FILLS CABIN WHEN USING HEAT/A/C OR DEFROST SYSTEMS. ENGINE LIGHT SOMETIMES GOES ON. CAR HAS 35,100 MI. TOOK CAR TO QUEENS NY FORD SERVICE CENTER 4 HOURS LATER $400 LATER, CHANGED CABIN FILTER AND SPRAYED FRAGRANCE ON IT. TOLD MUST USE CABIN RECYCLE AIR FUNCTION. FORD OWNERS MANUAL DOESNT SAY MUST USE AND IN NO OTHER CAR HAVE HAD TO MUST USE THIS FUNCTION. I HAVE A CASE# CAS24667125 AND APPT FOR 11/6/19. FORD BUILT THIS CAR TECH'S SHOULD KNOW HOW TO FIX THIS!

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