NHTSA Complaint #11271629 — 2012 ACURA MDX

TL* THE CONTACT OWNS A 2012 ACURA MDX. FOR THE PAST THREE YEARS, THE CONTACT NOTICED AN OIL CONSUMPTION ISSUE WITH THE VEHICLE. THE CONTACT RESEARCHED AND DISCOVERED THAT THE MANUFACTURER ISSUED TECHNICAL SERVICE BULLETIN (TSB) NUMBER: B19-006 ON MAY 18, 2019. THE TSB WAS A WARRANTY EXTENSION TITLED 'ENGINE OIL EXCEEDS CLIENT EXPECTATIONS'. THE CONTACT TOOK THE VEHICLE TO CROWN ACURA RICHMOND (8704 W BROAD ST, HENRICO, VA 23294) FOR AN OIL CONSUMPTION TEST AND WAS INFORMED TO COME BACK WHEN THE OIL WAS LOW AFTER DRIVING 3,000 MILES. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER ON OCTOBER 17, 2019 AND WAS INFORMED THAT NOTHING COULD BE DONE SINCE IT WAS CLOSE TO 3,000 MILES. THE CONTACT SPOKE WITH THE MANUFACTURER ABOUT THE OIL CONSUMPTION FAILURE OVER THE PAST THREE YEARS AND FELT LIKE THEY AND THE DEALER WERE NOT HELPFUL ONCE THE OIL CONSUMPTION FAILURE WAS DISCOVERED. THE CONTACT HAD NOT RECEIVED FOLLOW-UP CALLS TO ADDRESS THE FAILURE AND WAS NOT ALERTED OF THE TSB WHEN IT WAS ISSUED. THE FAILURE MILEAGE WAS 157,420.