NHTSA Complaint #11269154 — 2010 SUBARU OUTBACK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11269154
Vehicle	2010 SUBARU OUTBACK
Component	POWER TRAIN
Date of Incident	October 5, 2019
Date Filed	October 17, 2019
Mileage	116,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

VEHICLE HAS 116,567 MILES DEVELOPED A SQUEAKING NOISE AT 40 / 60 MPH. AFTER BRINGING IN TO DEALER WAS ADVISED THE CVT CHAIN WAS SLIPPING AND ONLY THING THAT COULD BE DONE IS PURCHASE A NEW TRANSMISSION OR VEHICLE. THE TRANSMISSION REPLACEMENT WAS AT A COST OF 7900 DOLLARS AND NO OTHER OPTION WAS PROVIDED TO IMPROVE SAFETY IN THE VEHICLE. I MADE NUMEROUS ATTEMPTS TO HAVE SOA PROVIDE DETAILS ON WHAT MAINTENANCE COULD BE DONE TO TO PROTECT/EXTEND THE LIFE CYCLE OF THE FAILING TRANSMISSION OR IF THE TRANSMISSION COULD BE REBUILT TO IMPROVE SAFE OPERATION. SOA RESPONSE CONTINUES TO BE THEY WILL DISCUSS A LOYALTY PROGRAM FOR A NEW LEASE OR CAR BUT THE ONLY OPTION IS TO REPLACE THE TRANSMISSION ENTIRELY.

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