NHTSA Complaint #11259081 — 2012 FORD EXPLORER

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14E001000 (STEERING) AT VISALIA FORD (1300 E MINERAL KING AVE, VISALIA, CA 93292, (559) 625-1000). HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY MOVE FORWARD AND BACKWARDS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.