NHTSA Complaint #11258491 — 2015 FORD TRANSIT

MY WIPERS WORK ONLY INTERMITTENTLY. THEY WILL WORK FOR A LITTTLE WHILE, THEN SUDDENLY STOP WORKING, AND START WORKING AGAIN LATER. IT HAPPENS IN ALL WEATHER CONDITIONS, IN WARM & COLD WEATHER, WHILE DRIVING AND WHEN THE VAN IS PARKED. I TOOK IT TO THE FORD DEALER AND THEY SAID IT WAS THE SWITCH, WHICH THEY REPLACED, BUT THAT DID NOT FIX THE PROBLEM. I TOOK IT BACK TO THE DEALER, AND THEY RAN DIAGNOSTICS ON IT. THEY SAID THE CODE THEY GOT GAVE THEM A LIST OF THINGS THAT THEY CAN CHECK, BUT MANY OF THEM ARE VERY LABOR INTENSIVE TO DO AND THEREFORE VERY COSTLY (LIKE TAKING APART THE STEERING COLUMN TO CHECK SOME PINS TO SEE IF THEY ARE CORRODED). ONE OF THE THINGS THEY SAID THEY NEED TO CHECK TAKES ABOUT 5 HOURS TO DO, SO AT $100/HR (WHAT MY LOCAL FORD DEALER CHARGES), THE LABOR ALONE WOULD COST ME $500, AND THAT DOESN'T EVEN INCLUDE THE COST OF ANY REPAIRS. THIS IS A GENUINE SAFETY ISSUE THAT SHOULD BE ADDRESSED AND FIXED WITHOUT THE CUSTOMER PAYING HUNDREDS AND POSSIBLY EVEN THOUSANDS OF DOLLARS TO DIAGNOSE AND FIX THE PROBLEM.