NHTSA Complaint #11257482 — 2011 LINCOLN MKZ

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11257482
Vehicle	2011 LINCOLN MKZ
Component	STEERING
Date of Incident	September 22, 2019
Date Filed	September 23, 2019
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHILE DRIVING THE CAR SEND A FAULT CODE OF SERVICE POWER STEERING AND LOSS OF POWER STEERING HAPPENS IMMEDIATELY. TOOK THE CAR TO THE DEALERSHIP THEY SAID THEY FIXED THE ISSUE (REPLACED POWER STEERING MOTOR AND REPROGRAMMED). PICKED UP THE CAR AND WITHIN 16 HOURS AS I WAS MAKING A TURN THE SAME ISSUE HAPPENED. THE CAR IS CURRENTLY STILL AT THE DEALERSHIP WITH NO SOLUTION TO THE PROBLEM. THERE SEEMS TO BE A RECALL OUT FOR 2011 MKZ FOR THIS REASON BUT FOR SOME REASON MY CAR VIN DOESN'T PULL UP THAT RECALL.

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