NHTSA Complaint #11257387 — 2019 AUDI E-TRON

THE VEHICLE PULLS TO ONE SIDE AND DESTABILIZES THE VEHICLE MOVEMENT BOTH ON THE HIGHWAY AS WELL AS LOCAL ROADS. THE AUDI DEALERSHIP CLAIMS THAT IT IS DUE TO A HIGHLY SENSITIVE LANE DEPARTURE SYSTEM THAT CAN NOT BE EITHER DISABLED OR ADJUSTED. THIS IS RESULTING IN UNSAFE DRIVING CONDITION AS VEHICLE TRIES TO STEER ITSELF WHENEVER IT IS CLOSER TO THE LANE DIVIDER LINE OR EVEN WHEN IT ENCOUNTERS A MINOR DIP ON THE PAVED SURFACE. ADDITIONALLY, THE STEERING APPEARS TO GET STICKY AND LOCKED WHENEVER THE CONDITION IS ENCOUNTERED. I HAVE HAD SEVERAL SITUATIONS DRIVING ON THE HIGHWAY WHEN THE AUTOMOBILE GOT UNBALANCED WHILE CHANGING THE LANES. I AM CONCERNED THAT SOMEDAY IT WILL LEAD TO A MAJOR ACCIDENT. I REPORTED IT TO AUDI AS WELL AS THE LOCAL DEALERSHIP. THE DEALERSHIP TESTED IT AND ACKNOWLEDGED THE SIDEWAYS PULL BUT FAILED TO ADDRESS THE FLAW. IT FEELS EERILY SIMILAR TO THE BOEING 737 MAX ISSUE WHERE APPARENTLY THE SOFTWARE WAS DESIGNED TO CORRECT THE AIRCRAFT PITCH AND THERE WAS NO EASY WAY TO DISABLE THE SYSTEM. THIS APPEARS TO BE A MAJOR DESIGN FLAW WHICH AUDI IS TRYING TO OVERLOOK AND IGNORE.