NHTSA Complaint #11255877 — 2016 DODGE JOURNEY

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS FORCED TO TURN ON THE EMERGENCY LIGHTS AND DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AS THE VEHICLE WAS RESTARTED. THE CONTACT DROVE TO FREEDOM CHRYSLER DODGE JEEP RAM BY ED MORSE (815 E CAMP WISDOM RD, DUNCANVILLE, TX 75116, 972-427-4019) WHERE SHE WAS INFORMED THAT THE CRANKSHAFT AND THE OTHER WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A YEAR LATER, WHILE DRIVING 55 MPH, THE VEHICLE SHUT OFF AGAIN WITHOUT WARNING. THE CONTACT TURNED ON THE EMERGENCY LIGHTS AND DEPRESSED THE BRAKE PEDAL, BUT THE FAILURE CONTINUED. THE CONTACT RESTARTED THE VEHICLE AND CONTINUED TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE BACK TO THE DEALER. UPON TAKING THE VEHICLE BACK TO THE SAME DEALER, THE CONTACT WAS INFORMED OF HAD TWO OTHER UNKNOWN AND UNRELATED RECALLS ON THE VEHICLE. THE DEALER STATED THAT THE FAILURE WAS AGAIN DUE TO THE CRANKSHAFT; HOWEVER, THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000.