NHTSA Complaint #11254283 — 2012 LEXUS RX HYBRID

TL* THE CONTACT OWNS A 2012 LEXUS RX450 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A STRANGE AND CONSTANT BUZZING NOISE THROUGHOUT THE VEHICLE. THE CONTACT STATED THAT SHE BELIEVED HER EX-BOYFRIEND HACKED INTO HER VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (13590 BEACH BLVD, WESTMINSTER, CA 92683, 714-702-1849) WHERE SHE WAS INFORMED THAT THEY WOULD HAVE TO TAKE APART THE VEHICLE FOR DIAGNOSTIC TESTING. THE TESTING WOULD BE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.