NHTSA Complaint #11253637 — 2019 VANLEIGH VILANO

TL* THE CONTACT OWNS A 2019 VANLEIGH VILANO 365RL. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER MOTORIST ALERTED THE CONTACT THAT THE REAR PASSENGER SUSPENSION WAS TILTED TO THE RIGHT. THE RV WAS TOWED TO A PARKING LOT. THE TOW SERVICE CAME BACK THE FOLLOWING DAY AND REPLACED THREE SPRINGS ON THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WERE NORMALLY SIX SPRINGS. THE RV WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO MENTIONED REPLACING ALL SIX SPRINGS OF THE REAR SUSPENSION ON HIS OWN. THE RV WAS DRIVEN TO AN INDEPENDENT RV SPECIALIST WHO COMPLETELY REPLACED THE REAR SUSPENSION SYSTEM. THE RV WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE FRAME MANUFACTURER (LIPPERT COMPONENTS, INC.). THE CONTACT STATED THAT HE FOUND NHTSA CAMPAIGN NUMBER: 19V588000 (SUSPENSION) ON THE MANUFACTURER'S WEB SITE. THE RV WAS REPAIRED.*DT *TT *JS *TR