NHTSA Complaint #11252871 — 2010 FORD EXPLORER

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHEN THE VEHICLE WAS ENGAGED IN PARK, THE KEY BECAME STUCK INSIDE THE IGNITION. THE CONTACT MENTIONED THAT HE MANUALLY PUSHED A PIN IN THE SHIFTER TO REMOVE THE KEY. THE CONTACT ALSO MENTIONED THAT THE GEAR WAS ABLE TO BE REMOVED OUT OF PARK WITHOUT THE KEY BEING IN THE IGNITION. THE VEHICLE WAS TAKEN TO SHULTS FORD LINCOLN (10401 PERRY HWY, WEXFORD, PA 15090, (724) 934-2388) WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.