NHTSA Complaint #11246184 — 2017 NISSAN MURANO

LOCAL NISSAN DEALERSHIP IS PUTTING UP BARRIERS TO MY RECALL REPAIR. ON 2 DIFFERENT OCCASIONS, I WAS TOLD THAT 'WE DON'T DO RECALL REPAIRS ON THE WEEKEND'. I DON'T UNDERSTAND WHY THEIR LABOR COSTS ON THE WEEKEND ARE MY PROBLEM. I CALLED ON A MONDAY MORNING WHEN I WAS ON VACATION FROM WORK. NOT ONLY COULD THE SERVICE MANAGER NOT CONFIRM FOR ME WHETHER THEY HAD THE NECESSARY PARTS ON HAND TO REPAIR MY RECALL...SHE ALSO SAID THEY ONLY DO IT BY APPOINTMENT AND NEED 1 WEEKS NOTICE!! SO I AM BEING EXPECTED TO BRING MY CAR IN TWICE (ONCE FOR THEM TO 'LOOK AT IT AND CONFIRM I'M ON THE RECALL LIST, AND A 2ND TIME TO GET THE REPAIR DONE). HOW IS IT THAT THE MANUFACTURER MAKES A DEFECTIVE PRODUCT, YET I AM EXPECTED TO JUMP THROUGH ALL THESE HOOPS, TAKE TIME OFF OF WORK (VACATION TIME) TO MEET ALL OF THEIR TERMS OF FIXING A MISTAKE THAT NISSAN MADE. BUT HEY, THEY WERE SURE TO GET THOSE NOTICES MAILED OUT SUPER FAST, TO GIVE ME THE IMPRESSION THEY CARED ABOUT MY SPOUSES LIFE/DEATH RISK EVERY DAY WHEN SHE DRIVES A FLAWED PRODUCT TO/FROM WORK. SO UNACCOMMODATING AND ARROGANT OF NISSAN TO PUT THEIR CUSTOMERS THROUGH THIS GAUNTLET.