NHTSA Complaint #11243367 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11243367
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	August 8, 2019
Date Filed	August 12, 2019
Mileage	112,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 50 MPH, WHEN HE NOTICED THE TEMPERATURE GAUGE INCREASE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED HE HEARD AN ABNORMAL NOISE FROM THE ENGINE AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT PULLED THE VEHICLE ON THE SIDE OF THE ROAD AND LET THE ENGINE COOL FOR 15 MINUTES BEFORE CONTINUING DRIVING, BUT AFTER 20 MINUTES THE FAILURE OCCURRED AGAIN. THE VEHICLE WAS TAKEN TO LOCAL DEALER BOZEMAN FORD LINCOLN LOCATED AT 2900 N 19TH AVE, BOZEMAN, MT 59718, (406) 587-1221, WHERE HE WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THE DEALER SET UP AN APPOINTMENT FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) REPAIRS WITH IN A WEEK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 112,000.

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