NHTSA Complaint #11243345 — 2012 LINCOLN MKZ

TL* THE CONTACT OWNED A 2012 LINCOLN MKZ. THE CONTACT STATED THAT WHILE ON THE INTERSTATE DRIVING 50 MPH, THERE WAS A TWO VEHICLE COLLISION AND ALL THE VEHICLE ATTEMPTED TO STOP BUT IT CAUSED MULTIPLE COLLISIONS. THE CONTACT DEPRESSED HER BRAKE PEDAL HOWEVER SHE CRASHED INTO THE REAR OF THE VEHICLE IN FRONT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH FROM THE SEAT, HEAD, BOTH SHOULDERS, KNEES, CHEST AND BOTH ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE VIN WAS PART OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.