NHTSA Complaint #11243212 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11243212
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	August 15, 2018
Date Filed	August 12, 2019
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED AND WHITE SMOKE APPEARED FROM THE EXHAUST. THE CONTACT PULLED THE VEHICLE OVER UNTIL THE SMOKE SUBSIDED. WHEN THE CONTACT TURNED OFF THE VEHICLE, IT COULD NOT BE RESTARTED. THE VEHICLE WAS TAKEN TO BILL KAY FORD (14633 S CICEROS, MIDLOTHIAN, IL 60445, (708) 388-3000) WHERE IT WAS DIAGNOSED THAT A NEW ENGINE WAS NEEDED. THE DEALER STATED THAT THE WARRANTY WAS EXPIRED; THEREFORE, THEY DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS UNKNOWN.

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