NHTSA Complaint #11241861 — 2016 DODGE JOURNEY

AT THE END OF JAN/BEGINNING OF FEB I CONTACTED DODGE CARES WITH CATALYTIC CONVERTER ISSUE AND MY CAR WAS JUST AT WARRANTY OF THE THAT 30 MILES FROM WARRANTY AND WANTED THEM TO GIVE AN EXTENSION BECAUSE AS SOON AS THE LIGHT CAME ON I COULD NOT GET TO THE DEALERSHIP. I HAVE A 2016 DODGE JOURNEY AND HAVE LONG COMMUTES. I WAS ABLE TO HAVE A MOBILE MECHANIC DIAGNOSE FOR ME. DODGE WAS UNHELPFUL AND WOULD ONLY TAKE THEIR DEALERSHIPS DIAGNOSTIC. THEN 6 WEEKS LATER IT COMES OUT THAT DODGE 2016 JOURNEYS ARE HAVING CATALYTIC ISSUES BUT MINE WILL NOT ANYTHING MAILED OUT IF AFFECTED UNTIL Q4 OF 2019 AND DODGE IS ALSO TELLING ME AT THIS POINT MY CAR WHICH IS A V4 DODGE 2016 WITH CATALYTIC FAILURE AT THE MILEAGE I TOLD THEM IS NOT PART OF THE RECALL. IT REALLY DOES NOT MAKE SENSE THAT MINE WOULD NOT BE. I ALREADY PAID TO HAVE A MOBILE DIAGNOSE. I HAVE BEEN TREATED HORRIBLY BY 2 OF THERE DEALERSHIPS AND RIPPED OFF WHICH IS WHY I AVOID THEIR DEALERSHIPS LIKE THE PLAGUE. THIS NEEDS TO BE ADDRESSED. THIS CAR HAS HAD SO MANY EXPENSIVE REPAIRS. ALL RIGHT OUT OF WARRANTY!!! THE CODE P0420 CAME ON AND I NOTIFIED DODGE OF THE PROBLEM IN JAN 23 2019 AND THEN IN MARCH THEY START WITH CAT PROBLEMS. I HAVE ATTACHED THE DODGE CARES MESSAGES AND ALSO THE DODGE CHAT SUPPORT. WITH THE INFORMATION ON 2016 DODGE JOURNEY HAVING CAT ISSUES I ONLY GET THE RUN AROUND FROM THEM AS THIS IS NOT THE FIRST CASE I HAD WITH THEM. I ALSO HAD THE CAMSHAFT RECALL THEY TRIED TO NOT GIVE ME AS WELL. CASE ESCALATIONS HAVE NEVER BEEN HELPFUL AND ALWAYS COME UP WITH A REASON TO FAULT ME NOT THEM. THE CARBON MINOXIDE CAN KILL