NHTSA Complaint #11241710 — 2013 DODGE CHARGER

P60 RECALL: YESTERDAY, MY HUSBAND WAS DRIVING OUR 2013 DODGE CHARGER WHEN THE BATTERY LIKE CAME ON. NOTHING ELSE HAPPENED THEN, BUT ABOUT 15 SECONDS LATER - - EVERYTHING ON THE DASH STARTED FLASHING, THE WINDSHIELD WIPERS CAME ON, THE CAR STARTED TO JERK AND THEN EVERYTHING DIED. HE MANAGED TO COAST INTO OUR DRIVEWAY - LUCKILY WAS HEADED HOME FROM WORK AND ONLY DOING 20MPH. NO WARNING - NO NOTHING. JUST ALL OF A SUDDEN - ENTIRE SYSTEM FAILURE. NO POWER STEERING OR ANYTHING. KIND OF A ELECTRICAL SMELL IN THE CAR. AT FIRST, WE THOUGHT THAT MAYBE THE BATTERY WAS LOOSE OR SOMETHING OR BAD GROUND. CHECKED THAT. TRIED JUMPING - TERMINALS STARTED SMOKING. DID A SEARCH AND FOUND OUT THAT OUR VIN IS SHOWING AN UNREPAIRED P60 RECALL. CALLED THE DEALERSHIP THIS MORNING - NOW BEING TOLD THAT IT MAY BE THE P60 RECALL, BUT WE CAN'T KNOW UNTIL WE GET IT TO THE DEALERSHIP - WHO - COINCIDENTALLY HAS NO APPOINTMENTS AVAILABLE FOR A WEEK, DOES NOT PROVIDE LOANER CARS (OR FREE RENTAL), AND MAY OR MAY NOT COVER THE TOWING. I THEN CONTACTED DODGE AND WAS TOLD THAT IT COULD BE THE RECALL, BUT THEY DO NOT PROVIDE RENTALS OR LOANERS. WHAT? SO - - THEY KNOW THAT THIS IS AN ISSUE IN 1/2 A MILLION VEHICLES, BUT THEY ACCEPT NO RESPONSIBILITY FOR IT OTHER THAN TO SWITCH THE PART OUT? VERY POOR CUSTOMER SERVICE ON DODGE'S PART AND I WILL BE PURSUING THIS FURTHER, ONCE WE HAVE CONFIRMED THAT THE PART NUMBER ON THE ALTERNATOR IS THE CORRECT PART NUMBER FOR THE RECALL. I AM NOT WAITING TO GET IT UP THERE FOR THEM TO MYSTERIOUSLY LOSE THE PART OR EVEN BETTER - PRETEND THAT IT ISN'T THE RIGHT PART NUMBER. I AM FEELING VERY UNTRUSTING OF DODGE RIGHT NOW!