NHTSA Complaint #11234066 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11234066
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	July 21, 2019
Date Filed	July 23, 2019
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE ENGINE WAS IDLING ROUGHLY, THE CHECK ENGINE INDICATOR ILLUMINATED, AND WHITE SMOKE WAS COMING FROM THE EXHAUST. THE VEHICLE WAS TAKEN TO KEY FORD (422 US-1, YORK, MAINE) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET WAS FAULTY AND DAMAGED THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.

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