NHTSA Complaint #11233189 — 2014 FORD ESCAPE

AT 85,000 MILES, I GET A CHECK ENGINE LIGHT UPON START UP AND IT SPUTTERS. IT GOES ON AND OFF AS I AM DRIVING. I BRING IT TO THE DEALERSHIP, AND THEY TELL ME IT'S THE #3 COIL AND CHANGE THAT AND GIVE ME A NEW SET OF SPARK PLUGS. PROBLEM IS, THEY SAID THE WARRANTY WAS ONLY GOOD FOR A TOTAL OF 60,000 MILES. I HAVE NO WARRANTY. THE COST IS $350. FINE, I PAID IT, TOOK IT HOME AND START LOOKING FOR ANOTHER FORD BECAUSE I NEED ONE WITH A WARRANTY. I LOOK THROUGH MY ORIGINAL PAPERWORK AND THE FINE PRINT SAYS THE EXPIRATION IS THE TOTAL OF 60,000 NOT AN ADDITIONAL. MY BAD FOR TRUSTING WHAT THE F&I PERSON TOLD ME INSTEAD OF READING THE CONTRACT. WE GO ON VACATION, LEAVE THE ESCAPE HOME AND FIRST DAY BACK AT WORK THE ENGINE LIGHT COMES ON, PLUS A NEW LIGHT WHILE I AM DRIVING TELLING ME THE ENGINE COOLANT IS LOW AND TO SERVICE IT SOON. I CALL MY SERVICE ADVISER, HE ASKED IF THE TEMPERATURE IS HIGH AND IT WAS NOT. HE SAID TO DRIVE IT TO THEM, AND THEY WILL LOOK AT IT. I GET A CALL LATER THAT DAY SAYING THAT THE ENGINE BLOCK IS CRACKED, AND I NEED $5,300 TO GET A NEW BLOCK OR $6,500 TO GET A NEW ENGINE. HE ALSO EXPLAINED THAT THE 1.9L TURBO ESCAPES ARE EXPERIENCING A LOT OF ISSUES AND HE HAS 2 AT THE DEALERSHIP RIGHT NOW WITH THE SAME PROBLEM.