NHTSA Complaint #11233097 — 2013 GMC TERRAIN

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 35 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT SMELLED A BURNING ODOR COMING FROM THE ENGINE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT PULLED OVER, TURNED OFF, AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO PHILLIPS CHEVROLET OF LANSING (LOCATED AT 17730 TORRENCE AVE, LANSING, IL 60438, (708) 474-0000) WHERE IT WAS DIAGNOSED THAT 75% OF THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,488. *BF *JS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB