NHTSA Complaint #11232200 — 2017 NISSAN PATHFINDER

THE ENGINE COOLING FAN CLUTCH ASSEMBLY FAILED AT 47,822 AND IT SOUNDED LIKE RAPID FIRE GOING OFF IN THE FRONT GRILL. THE IPDM WAS REPLACED ON THIS VEHICLE ON 04_10_2019, WITH RIGHT AT 50,000 MILES. VEHICLE WAS TOWED IN AND WOULDN'T TURN OFF. CREST NISSAN IN FRISCO, TX PULLED BOTH BATTERY CABLES, AND THEN PULLED THE WIRING HARNESS OUT OF THE BACK OF THE IPDM MODULE. THEY REPLACED THE IPDM MODULE AT THIS TIME. AFTER THEY DID THIS IS WHEN THE FOLLOWING ISSUES STARTED OCCURRING. WE BACK OUT, TURN THE WHEELS TO THE LEFT OR RIGHT, AND THEN PLACE THE VEHICLE IN DRIVE. AT THIS POINT WE HAVE TURNED THE WHEELS BACK TO A CENTER POSITION AND GO TO ACCELERATE TO MOVE FORWARD. THE ENGINE RPM DOESN'T INCREASE AND THE VEHICLE WILL NOT MOVE. THE TRUCK IS RUNNING, BUT NOTHING HAPPENS. AFTER 3-5 SECONDS, THE TRUCKS ACCELERATOR PEDAL WILL ENGAGE AND THE TRUCK WILL PROCCED FORWARD. OVER 70% OF THE TIME, AFTER THIS OCCURS, THE TRUCK EXHIBITS A LOSS OF POWER AND A LOUD "ROAR" COMING FROM THE ENGINE COMPARTMENT. IF YOU PULL INTO A PARKING LOT, TURN THE TRUCK OFF, AND GO INSIDE FOR A FEW MINUTES, THE TRUCK WILL START RIGHT UP AND THE LOUD "ROAR" IS NOW GONE. HOWEVER, THERE ARE TIMES WHEN YOU GO TO START THE VEHICLE (USING THE START/STOP BUTTON ON THE DASH) AND THE ENGINE SOUNDS LIKE IT TURNS HALF A ROTATION, AND THEN STOPS. APPROXIMATELY 1 - 1.5 SECONDS LATER, THE ENGINE WILL CONTINUE TO TURN OVER AND THE TRUCK WILL START. THE TECHNICIANS AT CREST NISSAN ORIGINALLY TOLD US THAT THEY COULDN'T FIND THE ISSUE AND THAT OUR VEHICLE WAS READY FOR PICKUP ON 07/11. MY WIFE AND I WENT TO THE DEALER, GOT INTO THE TRUCK, AND WITHIN FIVE MINUTES DUPLICATED THE PROBLEM. WE WENT BACK INTO THE SERVICE DEPARTMENT, ASKED BILLY TO RIDE WITH US AND HE SAW THE PROBLEM. HE THEN KEPT THE VEHICLE AND SHOWED THE TECHNICIANS IN THE MORNING. WE STILL DON'T HAVE OUR TRUCK BACK AND THEY DON'T KNOW WHAT TO DO TO FIX.