NHTSA Complaint #11231624 — 2018 JEEP COMPASS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11231624
Vehicle 2018 JEEP COMPASS
Component ENGINE
Date of Incident
Date Filed
Mileage 3,043 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I WAS DRIVING MY VEHICLE ON A CITY STREET AT 45 MILES AN HOUR WHEN THE ENGINE TURNED OFF WITH NO WARNING. THE STEERING WHEEL LOCKED UP WHEN THE VEHICLE TURNED OFF AND COASTED THE PARKING BREAK ENGAGED AT 15 MILES AN HOUR FORCING ME TO HARD BREAK AND ALMOST GET REAR ENDED WITH CHILDREN IN THE VEHICLE. I HAD MY VEHICLE TOWED TO THE DEALERSHIP WHERE IT WAS PURCHASED. THEY TOLD ME IT WAS A SAFETY FEATURE FOR THE JEEP FOR THE ENGINE TO SHUT OFF WHEN THE OIL IS LOW. THE DEALERSHIP IS CLAIMING THAT IT'S WITH IN CHRYSLER'S SPECS THAT THIS ENGINE (2.4 MULTI-AIR 9 SPEED) CAN BURN 1 QUART OF OIL EVERY THOUSAND MILES. THIS JEEP ONLY HAS 3,043 MILE ON IT. IT IS A SERIOUS SAFETY ISSUE FOR ENGINES TO SHUT OFF WHILE THE VEHICLE IS IN MOTION. THIS NEEDS TO BE FIXED IT CAN CAUSE SERIOUS HARM AND POSSIBLE DEATH IN A COLLISION. BOTH OF THE JEEP DEALERSHIP AND CHRYSLER REFUSED TO REMEDY THE SITUATION. THEY ARE FORCING ME TO DRIVE THE VEHICLE FOR AN OIL CONSUMPTION TEST REGARDLESS OF THE SAFETY ISSUES. *DT CONSUMER STATED THERE WAS NO WARNING LIGHTS AND NO CHIME BEFORE, DURING OR AFTER THE VEHICLE STOPPED RUNNING. THERE WAS NO INDICATION WHATSOEVER THAT THE OIL WAS LOW. THE VEHICLE HAD NOT HAD AN OIL CHANGE PRIOR TO THIS SITUATION DUE TO THE MILAGE. THE DEALERSHIP STARTED AT OIL CONSUMPTION TEST WHICH REQUIRED THEM TO CHANGE THE OIL. DEALERSHIP IS ASKING CONSUMER TO BRING VEHICLE IN EVERY 500 FOUR TIMES BEFORE DETERMINING THE AMOUNT OIL THAT THE VEHICLE IS BURNING.*JB

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