NHTSA Complaint #11230402 — 2015 FORD EDGE

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11230402
Vehicle	2015 FORD EDGE
Component	VISIBILITY/WIPER
Date of Incident	May 2, 2019
Date Filed	July 9, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

FOR THE SECOND TIME IN LESS THEN 2 YEARS OUR PANORAMIC SUNROOF HAS CRACKED COMPLETELY. NOT JUST A SINGLE CRACK BUT THE ENTIRE WINDOW HAS CRACKS. THE FIRST TIME THE FORD TECHNICIAN SAID HE COULD SEE WHERE A ROCK OR SOMETHING HIT THE WINDOW. WELL I HAVE NOT TAKEN THIS IN YET BUT I'M SURE IT WILL BE THE SAME EXCUSE. I AM NOT SURE WHEN IT CRACKED AS WE DON'T ALWAYS HAVE THE SUNROOF OPEN AND DON'T ALWAYS HAVE THE SHADE OPEN EITHER. SO HOW AND WHEN IT OCCURRED ARE NOT CLEAR. I KNOW THAT WE NEVER HEARD ANYTHING THAT WOULD HAVE MADE US WANT TO CHECK TO SEE IF IT WAS OK EITHER. THE STRANGE THING IS THAT THE WINDSHIELD HAD A COUPLE OF SMALL LITTLE STAR SHAPE CRACKS THAT HAVE NEVER GOTTEN WORSE IN THE 4 YEARS WE HAVE OWNED THE CAR. BUT THE SUNROOF SEEMS TO CRACK VERY EASILY.

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