NHTSA Complaint #11229374 — 2014 FORD ESCAPE

MY 2014 FORD ESCAPE WAS EFFECTED BY A RECALL ISSUE IN NOVEMBER 2018, THE ENGINE OVERHEATS CAUSING THE COOLANT CONTAINER TO CRACK AND LEAK. I PAID $175 TO REPLACE THE COOLANT CONTAINER IN JUNE 2018. HOWEVER IN NOVEMBER 2018 MY CAR COMPLETELY TURNED OFF WHILE DRIVING ON BUSY CITY STREET AT STOP LIGHT AND SMOKE STARTED COMING IN THROUGH THE VENTS AND THE ENGINE CAUGHT ON FIRE. WE NEVER RECEIVED NOTICE OF A RECALL UNTIL AFTER THIS INCIDENT OCCURED. AFTER 30 DAYS FORD FINALLY ACCEPTED RESPONSIBILITY AND PAID $9500 TO REPLACE THE DAMAGE. THE VEHICLE PROBABLY SHOULD HAVE BEEN TOTALLED. THE DAY I GOT IT BACK FROM THE DEALERSHIP I HAD NOTICED A CHANGE IN THE TRANSMISSION. I MADE THE DEALERSHIP AWARE BUT THEY SAID THEY DIDN'T NOTICE A DIFFERENCE. MY TRANSMISSION COMPLETELY DIED 4 MONTHS LATER WHILE DRIVING AND I HAVE BEEN TRYING TO GET AHOLD OF SOMEONE FROM FORD CORPORATION SINCE, IT HAS BEEN WAITING AT A DIFFERENT FORD DEALERSHIP FOR A MONTH AND A HALF AGO. TODAY WE FINALLY RECEIVED A CALL FROM THE FORD GOODWILL DEPARTMENT OFFERING $1200 OFF THE TOTAL COST OF OVER $5200. UNFORTUNATELY WE CANNOT AFFORD THE $4000 AND THEY WILL NOT PAY ANYTHING OF WE DECIDE TO HAD A USED TRANSMISSION PUT IN. THEY WILL NOT GIVE US A PHONE NUMBER OR EMAIL TO FORD LEGAL JUST A FAX. SOMEONE DID TELL US ON FRIDAY THEY WERE TRANSFERRING OUR CASE TO LEGAL AND WOULD CALL THE DEALERSHIP AND US ON MONDAY BUT THEY DID NOT AND THE PERSON I TALKED TO TODAY SAYS THERE IS NO RECORD OF US SPEAKING TO ANYONE FRIDAY OR ANYTHING BEING TRANSFERRED TO LEGAL. IT HAS BEEN IMPOSSIBLE TO GET ANY INFORMATION FROM ANYONE AND WE ARE UNSURE WHAT WE SHOULD DO. I HAVE A WARRANTY FROM THE WORK DONE IN NOVEMBER REGARDING THE RECALL ISSUE BUT FORD IS SAYING THIS IS UNRELATED AND WILL NOT BE COVERED, BUT ALSO WILL NOT TEAR APART THE TRANSMISSION TO DETERMINE THE ACTUAL CAUSE DUE TO THE LABOR COST UNLESS WE PAY FOR THAT AS WELL.