NHTSA Complaint #11221741 — 2008 BMW 535XI

VEHICLE STALLS, HESITATES WHEN DRIVING. MESSAGE ON THE DASH SAYS THAT THE FUEL PUMP IS FAILING, BUT CAN BE DRIVEN WITH DECREASED PERFORMANCE AND TO BRING THE VEHICLE TO BMW. BROUGHT THE CAR TO BMW SERVICE AND THEY TOLD ME THAT THERE WAS A RECALL ON THE FUEL PUMP BUT MY CAR IS NOT COVERED BECAUSE I HAVE 159K MILES ONE THE SAID VEHICLE. UPON FURTHER INVESTIGATION WITH THE SERVICE ADVISOR, (CARLOS - NORWALK BMW), WHO IS POLITE AND HELPFUL, WE FOUND THAT THE CAR HAD ALREADY BEEN SERVICED FOR THREE SAME PROBLEM AT LEAST 3 TIMES. FIRST IS IN 2009 WHEN THEY REPLACED THE HIGH PRESSURE FUEL PUMP. AFTER FOLLOA YEAR 2010, THE SAME PROBLEM OCCURRED. THE DEALERSHIP AGAIN REPLACED THE SAME FUEL PUMP. THEN ON 2013, HAVING THE SAME PROBLEM AGAIN, THE DEALERSHIP REPLACED THE INJECTORS BUT THE PROBLEM IS STILL OCCURRING. THE PROBLEM HAD BEEN ONGOING AND THIS TIME, THEY WILL NOT FIX THE ISSUE BECAUSE THE VEHICLE IS OVER THE 120K MILES. I BELIEVE THAT BMW IS RESPONSIBLE FOR THE PROBLEM THAT THE VEHICLE WAS NEVER PROPERLY FIX IN THE FIRST PLACE. AT LEAST 3 TIMES OF HAVING THE SAME PROBLEM (THAT WAS DOCUMENTED BY BMW), AND STILL NOT RESOLVED! IT IS A GOOD CAR, BUT CAN BE DANGEROUS AND COULD CAUSE AN ACCIDENT. I WILL NOT LET MY WIFE DRIVE IT ANYMORE UNTIL I FEEL IT IS SAFE. PROBLEM IS INTERMITTENT. AT LOW SPEED, IDLING, AND AT HIGHWAY SPEEDS WHICH CAN BE REALLY SCARY. I HOPE THEY WILL TAKE RESPONSIBILITY AND ACTUALLY FIND AND FIX THE ISSUE.