NHTSA Complaint #11218477 — 2018 MAZDA CX-5 STRUCTURE:BODY

Complaint Details

ODI Number	11218477
Vehicle	2018 MAZDA CX-5
Component	STRUCTURE:BODY
Date of Incident	September 1, 2018
Date Filed	June 7, 2019
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

I HAVE THE $595 EXTRA RED SOUL CRYSTAL METALLIC PAINT. THERE A RE MANY CHIPS FORMING, MOSTLY ON THE HOOD. THESE ARE NOT FROM ROCKS, OR ANY OTHER DEBRIS. THEY STARTED FORMING A COUPLE MONTHS AFTER I BOUGHT IT IN JUNE 2018. LOOKING AT THE CHIPS IN THE RED PAINT, IT APPEARS THAT THE RED PAINT IS VERY, VERY THIN. ALMOST LIKE IT WAS ONE COAT. MY MAZDA DEALERSHIP DID NOT OFFER ANY HELP OTHER THAN GIVING ME THE RED TOUCH-UP PAINT PEN, WHICH ACTUALLY IS TERRIBLE AND THE RED PAINT IN THE TOUCH-UP PEN DOES NOT EVEN MATCH. FAULTY PAINT/PAINTING JOB? AND, IT SHOULD BE COVERED UNDER WARRANTY, AS IT WAS AN EXTRA $595 OPTION!

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