NHTSA Complaint #11217801 — 2017 NISSAN ROGUE

VEHICLE WAS PURCHASED NEW IN APRIL OF 2018. THREE MONTHS IN, WE WERE NO LONGER ABLE TO CONTROL THE FUNCTION THAT ALLOWS NO OUTSIDE AIR INTO THE CABIN. THIS MEANS THAT THE FRONT WINDSHIELD IS CONSTANTLY FOGGED ON COLD MORNINGS, THROUGHOUT THE DAY AND AT NIGHT (ESPECIALLY ON RAINY DAYS). ON WARM DAYS, THE CABIN SMELLS LIKE MILDEW BECAUSE THE AIR IS CONSTANTLY FLOWING IN. NOT TO MENTION THE EXHAUST SMELL THAT ENTERS THE CABIN. THIS HAPPENS ALL THE TIME NOW. WE'VE COME TO LEARN THAT NO MATTER WHAT MODE THE SYSTEM IS LEFT ON; FACE, FEET, FACE/FEET, ETC. (EXCEPT DEFROSTER MODE), THE SYSTEM IS ALWAYS LOCKED/STUCK NOW. THE BUTTON THAT STAYS LOCKED IS THE ONE THAT ALLOWS OUTSIDE AIR INTO THE CABIN (PICTURE NAMED CONTROL PANEL) AND THE ONLY WAY TO TURN THIS FUNCTION OFF IS BY PHYSICALLY PRESSING THE AUTO, THEN MODE, THEN INSIDE AIR BUTTONS ON THE CONTROL PANEL. THERE HAVE BEEN A FEW TIMES THAT IT ACTUALLY STAYS LOCKED AND CANNOT BE TAKEN OFF.