NHTSA Complaint #11209773 — 2007 FORD ESCAPE

TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE'S ALARM SOUNDED ON ITS OWN. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 3921 W RIVER DR, DAVENPORT, IA 52802, (563) 326-4011) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE DOOR LATCH NEEDED TO BE REPLACED, BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB