NHTSA Complaint #11207727 — 2017 JEEP CHEROKEE

IN AUG 2018 I GOT A SERVICE SHIFTER WARNING AND ALL THE LIGHTS AT THE SHIFTER LIT UP. THE SHIFTER BEZEL AND HARNESS REPLACEMENT REPAIR WAS COVERED UNDER WARRANTY. THEN IN MAY 2019 I GOT THE SAME WARNING, AND WHILE DRIVING ON THE INTERSTATE I SUDDENLY LOST ACCELERATION. I WAS UNABLE TO ACCELERATE OVER 30 MPH, THE VEHICLE WAS STUTTERING, AND ACTING LIKE IT WOULD SHUT OFF. I WAS ABLE TO DRIVE TO A NEARBY JEEP DEALERSHIP. THE DEALERSHIP KEPT THE VEHICLE FOR SEVERAL DAYS. THEY FIRST STATED THEY WOULD NEED TO REPLACE ALL THE SPARK PLUGS AND RECOMMENDED A FUEL INDUCTION CLEANING SERVICE, BOTH OF WHICH I WOULD NEED TO PAY AS THEY WERE NOT COVERED UNDER THE EXTENDED WARRANTY. SEVERAL DAYS LATER THE DEALERSHIP CONTACTED ME TO ADVISE THE REPAIRS THEY HAD ATTEMPTED HAD NOT REPAIRED VEHICLE. THEY THEN PERFORMED A COIL PACK REPLACEMENT AND THIS WAS COVERED UNDER THE WARRANTY. THEY ALSO REPLACED THE SHIFTER BEZEL AND THE HARNESS REPLACEMENT, ALSO UNDER WARRANTY. THEY DID NOT HAVE A RENTAL VEHICLE AVAILABLE, SO I HAD TO PAY FOR THIS OUT-OF-POCKET. THE RENTAL AND THE REPAIRS ENDED UP COSTING APPROXIMATELY $650 OUT OF POCKET. $150 WILL BE REFUNDED AFTER 60 BUSINESS DAYS ACCORDING TO CHRYSLER. ALTHOUGH THE SPARK PLUGS AND THE FUEL INJECTION CLEANING DID NOT FIX THE PROBLEM AND ARE NOT NECESSARY MAINTENANCE AT 50,000 MILES, BOTH THE DEALERSHIP AND CHRYSLER WARRANTY SERVICE STATED THOSE WERE MAINTENANCE REPAIRS AND WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY I HAD PURCHASED. I MOST LIKELY WILL NOT BUY ANOTHER JEEP IN THE FUTURE AS I FEEL THE ORIGINAL RECOMMENDED REPAIRS WERE A RIP OFF. ESPECIALLY SINCE IT WAS A VEHICLE MALFUNCTION, I BOUGHT AN EXTENDED WARRANTY, AND THE MALFUNCTION COULD'VE BEEN VERY DANGEROUS AS IT EASILY COULD HAVE CAUSED AN ACCIDENT!