NHTSA Complaint #11206414 — 2012 JEEP COMPASS

TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL CONDITION IN THE REAR OF THE VEHICLE WITH THE SUSPENSION BEING UNSTABLE. THE DEALER CHRYSLER AUTO MART (101 PIKE ST, MARIETTA, OH 45750, (740) 373-7639) WAS NOTIFIED BUT HAD NOT BEEN AUTHORIZED YET TO DIAGNOSE AND REPAIR THE VEHICLE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE SHAFT AND REAR END FRACTURED INTO THE BEARINGS. THE CONTACT WAS ADVISED THAT A DEALER MAY NEED TO REMEDY THE PROBLEM BECAUSE REPLACING THE BEARINGS MAY ONLY BE AN INTERIM FIX. THE CONTACT WAS UNCERTAIN IF THE DEALER MAY BE ABLE TO REMEDY THE PROBLEM IF THE SAME OEM DRIVE SHAFT HAD BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TO DETERMINE THE TECHNICAL GUIDELINES TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.