NHTSA Complaint #11197013 — 2017 JEEP COMPASS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11197013
Vehicle	2017 JEEP COMPASS
Component	SUSPENSION
Date of Incident	November 1, 2018
Date Filed	April 17, 2019
Mileage	29,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

TL* THE CONTACT OWNS A 2017 JEEP COMPASS. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO BUD CLARY MOSES LAKE CHRYSLER DODGE JEEP RAM (LOCATED AT 12174 N FRONTAGE RD, MOSES LAKE, WA 98837, (509) 765-3461) WHERE IT WAS INITIALLY DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE CV AXLES NEEDED TO BE REPLACED. THE SECOND TIME THE DEALER DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE BALL JOINTS NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 29,000.

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