NHTSA Complaint #11195999 — 2014 FORD FUSION

CAR WAS ATTEMPTING TO PARK WHEN THIS HAPPENED: 2013-16 MODEL YEAR FORD FUSION AND 2013-14 FORD ESCAPE VEHICLES TO REPLACE SHIFTER CABLE BUSHINGS. ON AFFECTED VEHICLES, THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION MAY DETACH FROM THE TRANSMISSION. A DEGRADED SHIFTER CABLE BUSHING THAT DETACHES FROM THE TRANSMISSION MAY ALLOW THE TRANSMISSION TO BE IN A GEAR STATE DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO 'PARK' AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION MAY NOT BE IN 'PARK,' WITH NO WARNING MESSAGE OR AUDIBLE CHIME. IF THE PARKING BRAKE IS NOT APPLIED, A DEGRADED SHIFTER CABLE BUSHING THAT DETACHES FROM THE TRANSMISSION COULD RESULT IN UNINTENDED VEHICLE MOVEMENT, INCREASING THE RISK OF INJURY OR CRASH. CONTACTED FORD DEALERSHIP WITH VIN AND WAS TOLS VIN # DOES NOT MATCH RECALL EVEN THOUGH RECALL WAS MADE IN THE FOURTH YEAR OF OWNERSHIP JULY 2018 AND RECALL MATCHES MY VEHICLE FORD FUSION 2014 YEAR MAKE AND MODEL UNABLE TO CONTACT FORD 800 NUMBEE DUE TO WEEKEND BUSINESS HOURS PLEASE REVIEW ASSIST AND OFFER REMEDY. RECALL NUMBER IS #18S20 THANKS.