NHTSA Complaint #11195909 — 2016 CADILLAC ESCALADE

PURCHASED 2016 CADILLAC ESCALADE ESV FOR MY WIFE ON OUR 10 YEAR ANNIVERSARY. CAR WAS EVERYTHING WE DREAMED OF UNTIL AROUND 15K MILES. BETWEEN 40-50MPH STARTED NOTICING A CONSTANT SHUTTER. THE ENTIRE VEHICLE WOULD DRIVE LIKE WE WERE DRIVING OVER THE WARNING BUMPS ON SIDE OF ROAD. IN THE SAME TIME FRAME WE STARTED NOTICING THE VEHICLE WOULD SHIFT HARD FROM PARK TO REVERSE AT VARIOUS TIMES. CONTACTED DEALER AND SCHEDULED A APPOINTMENT. AFTER HAVING VEHICLE FOR A COUPLE DAYS I WAS CALLED TO PICK UP. ONCE THERE I WAS TOLD THERE WAS NO ISSUE OR THEY COULD NOT DUPLICATE. I INSISTED THERE WAS A PROBLEM AND WENT FROM SERVICE TO SALES PERSON WHO HAS SOLD ME MY LAST 4 VEHICLES. HE TALKED WITH TRANSMISSION SPECIALIST AND SAID HE KNEW WHAT TO DO. SO THEY FLUSHED THE TRANSMISSION FLUID. I WAS CONCERNED BECAUSE THAT IS A 40K MILE REQUIREMENT, NOT 15K MILE. I WAS INFORMED THAT FROM TIME TO TIME THE FLUID FROM FACTORY IS INCORRECT. SO I ACCEPTED. 2ND TIME SAME SHUTTER AND FLUID FLUSHED AGAIN 3RD TIME SAME SHUTTER, SHIFTS HARD, JERKING, VIBRATION WHEN IDLE, FUEL MILAGE DECREASE AND POWER LOSS AND HESITATION WHEN TRYING GO. CHANGED TORQUE CONVERTER AND FLUSHED FLUID AGAIN. REPROGRAMMED TRANSMISSION. 4TH TIME SAME SHUTTER AND VIBRATION. CHANGED FLUID, REPLACED MOTOR MOUNTS. NOTHING TO THE HESITATION OR HARD SHIFTING. FINAL TIME HAVE BEEN TOLD NOTHING CAN DUPICATE. WE ARE STILL HAVING SHUTTER AND THE WORST OF ALL IS THE HESTIATION. CAR IS CURRENTLY PARKED AND WILL REMAIN PARKED. IT IS A SAFETY CONCERN AND WE WILL NOT PUT INNOCENT LIVES AT STAKE FOR A CAR NOT OPERATING AS DESIGNED. I SEEKED ASSISTANCE FROM DEALER AND GM SEVERAL ATTEMPTS. CURRENTLY HAD TO SEEK A LAWYER TO ASSIST.