NHTSA Complaint #11194137 — 2014 FORD ESCAPE

A WEEK AFTER PURCHASING 2/21/2017. THE ESCAPE STARTING RUNNING HOT THEN IT SHUT DOWN THE CAR ACCELERATION . TOOK IT BACK BECAUSE IT UNDER THE FACTORY WARRANTY, THEY SAID THE HEAD GASKET WERE BLOWN AND LEAKING COOLANT INTO THE ENGINE. MIND YOU IT ONLY RAN HOT FOR ONE MINUTE. THEY REPAIRED IT. A YEAR LATER IN FEBRUARY BEFORE MY BIRTHDAY 2/26- I SAY 2/19. THE TRANSMISSION WENT OUT, THEY REPAIRED THAT. A RECALL ON OWN COOLANT VALVE WAS FIXED BY DEALER. NOW IN THE BEGINNING OF MARCH THE WATER PUMP AND ENGINE PROBLEM HAS COME BACK. IF FILL THIS MODEL OF 2014 FORD ESCAPE IS A LEMON AND I SHOULD BE COMPENSATED FOR ALL MY INCONVENIENCE. IT BEEN NOTHING BUT A MONEY DRAIN AND THE DEALERSHIP IS ROBBING ME. I TOOK IT UP THERE TO SEE IF THEY COULD REPAIR THE PROBLEM, BUT THEY SAID MY WARRANTY HAS EXPIRED. THE TOLD ME THE WATER PUMP NEEDED TO BE FIX AND IT WILL COST $1,300 AND THAT I HAVE TO PAY THAT BEFORE THE CAN LOOK AT HEAD GASKET. TO MUCH TO PAY AND THERE CHARGING A SERVICE FEE WHICH IS OK BUT THE NEVER SAID ANYTHING ABOUT A STORAGE FEE. I HAD A TRIP SCHEDULE FOR DOMINICAN REPUBLIC. SHE TOLD ME THEY LEFT A MESSAGE DAYS AFTER BUT NEVER RECEIVED IT. I ASKED IF THEY CAN WAVE THE STORAGE FEE AND I'LL PAY THE REST BUT WAS TOLD THEY CAN'T DO SO. I ASKED TO SPEAK WITH THE MANAGER AND WAS TOLD HE WON'T BE BACK UNTIL MONDAY AND IT FRIDAY. CALLED CORPORATE THEY WERE NO HELP AT ALL. FORD MOTOR COMPANY IS THE WORST CAR COMPANY AND THEY DO NOT HELP THERE CUSTOMERS. POOR CUSTOMER SERVICE AND NO SOLUTION TO A PROBLEM THAT THEY NO THIS CAR IS KNOWN FOR. I'LL BE TAKING LEGAL ACTION IN A CIVIL SUIT AGAINST FORD. THANK YOU FOR LISTENING AND IF ANYONE HAS A SOLUTION PLEASE CONTACT ME. THANK YOU. ( I WILL NEVER THINK FORD FIRST- YOUR LAST). THEY WANT $160.00 FOR STORAGE.