NHTSA Complaint #11192463 — 2008 VOLKSWAGEN PASSAT

"STEERING COLUMN LOCK DEFECTIVE" WARNING DISPLAYS ON THE OBD PANEL REGULARLY, YET RANDOMLY SINCE PURCHASING VEHICLE. BOUGHT IN 2011 ODOMETER 5,989, NOW IN 2019 60,000 MI. HAVE REPORTED THIS TO VW DEALER MULTIPLE TIMES DURING SERVICE MAINTENANCE. ALWAYS TOLD THAT NO CODE POPS, AND NO RECALL HAS BEEN ISSUED. YET IT OCCURS REGULARLY CAUSING THE VEHICLE NOT TO START. ON ONE OCCASION, VEHICLE DID START WHILE WARNING WAS ON DISPLAY, ATTEMPTED TO EXIT PARKING LOT, AND WHILE MOVING FORWARD STEERING WAS UNRESPONSIVE. SHUT OFF VEHICLE AND RESTARTED. WARNING DID NOT REAPPEAR. IF YOU REFERENCE - SAFERCAR.GOV - THERE ARE HUNDREDS TO THOUSANDS OF COMPLAINTS THAT DISCUSS THIS SAME FACTORY DESIGN FLAW; SOME CONSUMERS REPORT VEHICLE SHUTTING DOWN AT HIGHWAY SPEEDS WITH THIS DEFECT. ALL HAVE THE SAME QUANTRY: VW WILL NOT ADDRESS. A VOLUNTARY RECALL WAS ISSUED WITHOUT NOTIFICATION TO OWNERS IN USA. IT LIMITED MODEL/YEARS AND IMPOSED AN EXPIRATION DATE, EVEN THOUGH IT MAY AFFECT ALL B6 PASSATS MADE DURING 2005-2010. APPARENTLY, AN OPEN RECALL WAS ISSUED FOR UK OWNERS. MY CONCERN IS THAT THIS DEFECT HAS SERIOUS IF NOT FATAL SAFETY CONCERNS THAT VW IS BEING ALLOWED TO PASS ON AT THE BUYERS EXPENSE. (DEALER QUOTES RANGE FROM $1,500-2,000 AND ABOVE) NOW THAT VW IS MANUFACTURING IN THE US I AM URGING THIS AGENCY TO REINVESTIGATE THIS MANUFACTURE DEFECT AFFECTING SAFE OPERATION. I DO HAVE DATE/TIME STAMPED PHOTOS OF THIS OBD WARNING DISPLAY. IF VW WANTS TO ENJOY CONTINUED MANUFACTURING IN THE US THEN THEY SHOULD BE MADE ACCOUNTABLE FOR REPLACING DEFECTIVE STEERING COLUMN SYSTEMS THROUGH OPEN RECALL TO US BUYERS. THIS HELD TRUE FOR EMISSIONS VIOLATIONS (US STANDARDS VS UK) SHOULDN'T US BUYERS BE GIVEN THE SAME SAFETY CONSIDERATION AS UK BUYERS.