NHTSA Complaint #11191023 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11191023
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	March 16, 2019
Date Filed	March 23, 2019
Mileage	93,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

OUR 2014 FORD ESCAPE WAS RECENTLY UNDER REPAIR FOR THE JAN 2018 COOLANT RECALL. IT WAS COMPLETED ON MAR 15, 2019. ON MAR 16, 2019. OUR VEHICLE HAD DRIVEN ON THE FREEWAY FOR 3 HRS FOR A DISTANCE OF 200 MILES AND UPON EXITING THE FREEWAY AND STOPPING AT A STOPLIGHT. MY VEHICLE STOPPED MOVING AND MANAGED TO GET IT ONTO A GAS STATION PARKING LOT.. I HAD IT TOWED THE NEAREST CAR DEALERSHIP AND THEY HAD DIAGNOSED IT AND CAME BACK WITH THE TRANSMISSION AND COOLANT BEING THE ISSUE. THEY ARE CURRENTLY WANTING TO CHARGE US A LARGE AMOUNT OF MONEY TO FOX THE REPAIRS AND TRANSMISSION. I NOTICED THAT THERE IS A RECALL FOR THE TRANSMISSION AS OF SEPT 2018. NO RECALL MESSAGE HAS BEEN SENT OUT YET. HOWEVER. I BELIEVE MY VEHICLE IS AFFECTED AS IT WOULD MAKE AN UNUSUAL SOUND FROM TIME TO TIME WHEN SHIFTING FROM PARK, REVERSE, OR DRIVE AS IF IT GOT STUCK. I WOULD LOVE TO HAVE SOMEONE FROM THE FORD ASSIST ME WITH THIS BECAUSE IT DOESNT MAKE SENSE FOR ME TO DEAL WITH THIS IF THIS HAS BEEN A DISCOVERED ISSUE. PLEASE ASSIST ME IN THIS MATTER. THANK YOU.

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